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Account Deletion

This page explains how to delete your account in the mappa app (developed by 1SYS) and what happens to your data.

How to delete your account

The fastest way is to delete your account directly in the app:

  1. Open the mappa app and log in to your account.
  2. Go to "Profile" → "Settings".
  3. Select "Delete Account".
  4. Confirm the deletion: enter your account password. If you signed in with Google or Apple, you confirm by signing in with the same provider again.
  5. Once confirmed, your account and its data are deleted immediately; residual copies are erased within the timeframes specified below.

If you do not have access to the app, you can request account deletion by email:

  1. Write to support@mappa.com.ru with the subject line "Account Deletion".
  2. Specify the email or phone number linked to your mappa account so we can identify it.
  3. We will process the request and delete the account within 30 days, confirming this with a reply email.

What data is deleted

When you delete your account, we delete:

Complete deletion of personal data from our systems occurs within 30 days of request confirmation.

What data may be retained and why

Certain anonymized data (e.g., aggregated service usage statistics) may be stored after account deletion for security, fraud prevention, and service improvement purposes — for no longer than 12 months. Data required to be stored under RF legislation (e.g., for tax and accounting records) is kept for the periods established by law and is not used for any other purposes.